<transcy>How can I place an order?</transcy>
You select your product and the desired number of items in our shop and then click on "Add to cart". You can then look at it or continue shopping. You can call up your shopping cart again at any time.
Let us know your invoice and delivery address. In the last step, you will be shown all the essential key data for your order again and - depending on the order value - you can choose from various payment and delivery options. By confirming our terms and conditions and clicking on the (-) button, you send us your order, the receipt of which we will immediately confirm by email.
<transcy>Which payment methods are available to me?</transcy>
We accept the following payment cards: Visa, Mastercard, Maestro, American Express
We also accept PayPal, GooglePay, and Shopify Payments
<transcy>How much are the shipping costs?</transcy>
We send our products internationally, to Germany, Austria and Switzerland. Depending on your point of view, you pay different prices for shipping.
Standard delivery DE - € 4.50 / Free for orders of € 50 or more
Standard shipping AR / CH - 9.50 €
Standard shipping INT - € 20.00
<transcy>How long does delivery take?</transcy>
The estimated delivery time varies depending on the delivery address between 2-3 days within Germany.
The delivery time may vary for international orders.
<transcy>How can I track my order?</transcy>
As soon as your order has been dispatched, you will receive an email from us with a tracking number. With this it is possible for you to track your parcel on the way to you.
<transcy>Are items missing from your order?</transcy>
We regret that items in your order did not arrive. So that we can solve your problem as quickly as possible, please contact us via firstname.lastname@example.org to contact us and send us the following information:
- Your name
- Order number
- Missing product
Of course, we bear the shipping costs for the delivery of missing goods.
<transcy>Can I return my order?</transcy>
If you want to return your goods, you have 14 days after receiving the goods to return your order free of charge. You will receive a link with which you can print out a return label free of charge. Please make sure that the goods are in their original packaging and undamaged. Unfortunately, we cannot take back products that have already been used and have to destroy them for reasons of hygiene.
<transcy>Can I exchange my order?</transcy>
An exchange is relatively time-consuming for our hard-working employees. So just send your article back and reorder your desired article.
<transcy>I received a faulty product - what can I do?</transcy>
We regret that you have received a product that is not flawless. So that we can fix your problem as soon as possible, please contact us via email@example.com to contact us and send us the following information:
-Your order number
- A photo of the defective product
-Description of the defect
We then ask you to wait for further instructions from us, which we will send you as soon as possible.